Support
Contact us
Order questions, claims under the Quality Guarantee, COA requests, or privacy questions. We aim to reply within 1 business day.
Business: Strand Labs, operator of Strand Aminos
Location: Winter Springs, Florida, United States
Email: support@strandaminos.com
For claims, include your order number, a description of the issue, relevant photos of the parcel or vial, and the lot number printed on the label. You can also start a claim from your order page.
For a privacy request, use the subject “Privacy request.” Do not email payment credentials or identity documents. Contact us before sending a return or other postal correspondence so we can provide the appropriate address.
We can't answer questions about preparing or using products. All products are for in-vitro research use only.