Privacy Policy

About this policy

Strand Labs operates Strand Aminos from Winter Springs, Florida, United States. This policy covers personal information collected through this storefront, accounts, orders, and related customer support. Privacy requests can be sent to support@strandaminos.com with the subject “Privacy request.”

Information we collect

• Contact and account information: name, email, optional company and phone number, account identifier, sign-in information, and email preferences.
• Shopping and order information: cart identifier and contents, checkout activity, purchased items, shipping address, order notes, discounts, points balance and history, payment method and status, transaction references, and shipment tracking.
• Research-use records: the attestation accepted at checkout, its version and timestamp, and available IP address, browser information, and entry-confirmation time.
• Support and claim information: messages, order and lot numbers, claim details, and photos or documents you choose to submit. Include only information relevant to the issue; avoid sensitive personal details in attachments.
• Affiliate information: application details, public channel links, account verification and approval status, acceptance of the affiliate terms, referral identifiers, attributed orders, commission entries, refund adjustments, and recorded payment amounts and references.
• Technical information: IP address, browser and device information, request times, error information, and security or operational logs generated when the site is used.

We collect information you provide directly, information generated by your use of the site, and payment or shipment updates received from service providers. For accounts, our authentication service processes sign-in credentials. Our order records contain payment status and references; do not send full payment card details or bank login credentials to us.

How we use information

We use information to maintain accounts and carts, process and reconcile orders, arrange shipping, provide updates and support, administer claims and points, keep research-use records, identify errors and misuse, and meet applicable recordkeeping obligations. When we know your email, cart and checkout activity may be associated with it for shopping communications. Marketing preferences govern promotional email; purchasing does not require agreeing to marketing.

We use affiliate information to review applications, record acceptance of program terms, attribute eligible orders, calculate and reconcile commissions, investigate misuse, and record manual payments. Applying does not enroll you in promotional email. Approved affiliates can see attributed order numbers, eligible merchandise amounts, commission entries, dates, and recorded payments. They do not receive the customer's name, email address, or shipping details through the affiliate portal.

Service providers and disclosures

The services used to operate the store include Vercel for website hosting, Supabase for accounts and data or file storage, Resend for account confirmation and password-reset email delivery, ShipStation and shipping carriers for fulfillment and tracking, Omnisend for customer email and shopping communications, and TaxJar for sales-tax calculation. The relevant service receives information needed for its function when that feature is enabled and used. Shipping services receive recipient and order details; email services receive the recipient address and message content, including account confirmation or password-reset links for authentication emails and relevant cart, order, or claim information for shopping emails. When tax calculation is enabled, TaxJar receives the shipping destination and order details needed to estimate tax, including items, quantities, prices, discounts, and shipping charges.

A payment service you choose also handles information under its own privacy notice. We may disclose relevant records to professional advisers or authorities when necessary to comply with legal obligations, address fraud, or establish or defend legal claims. We do not sell personal information.

Cookies and browser storage

We use cookies and similar browser storage for account sessions, the shopping cart, age and research-use entry confirmation, and access to guest orders. The entry confirmation is remembered for up to 30 days. Cart data stays in browser storage until cleared or replaced; clearing it does not delete order records. Guest-order access may be remembered for up to 90 days, and authentication-cookie duration depends on the session.

Following a valid affiliate referral sets a first-party cookie named sa_ref for up to 30 days so an eligible order can be attributed to the referring affiliate. It contains a signed referral identifier and is not accessible to page scripts. A later valid referral replaces the earlier referral. Clearing cookies or changing devices may prevent attribution; it does not delete referral and commission records already associated with an order.

You can clear or block cookies and browser storage in browser settings. This may sign you out, empty your saved cart, or remove guest-order access on that device. Contact us if you then need help accessing an order. This storefront does not currently use advertising pixels for cross-site advertising, and browser “Do Not Track” signals do not otherwise change its behavior.

Email choices

Use the unsubscribe link in a promotional email or email support@strandaminos.com to stop marketing messages. You do not need an account or purchase to opt out. We may still send messages needed for an order, account security, a claim, or a privacy request. Cart reminders and promotional offers are subject to your marketing preferences.

Retention and security

We retain records as needed to provide the service, maintain order and financial records, resolve disputes, prevent misuse, and meet applicable legal obligations. The period depends on the type of record and why it is needed. Closing an account or clearing your browser does not automatically remove records that must be retained. Ask us about deletion of information that is no longer needed.

Access controls and encrypted connections help protect information, but no online service can guarantee absolute security. Protect your account credentials and guest-order links, and contact us if you believe information has been accessed without permission. Service providers may process information in the United States or other locations where they operate.

Access, correction, and deletion requests

You may contact us to request access to, correction of, or deletion of your personal information, or to close an account. Depending on your location and the law that applies, you may have additional rights, including obtaining a copy of your information or appealing a request decision. We will explain applicable options and any reason we cannot fulfill a request. We may need to verify that the request concerns your information; do not email identity documents unless we arrange a suitable method with you.

Age restriction

This storefront is intended for people aged 21 or older. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and address it.

Policy updates

We will post updates here with a new effective date and provide any additional notice or choice required by applicable law. Contact support@strandaminos.com with questions about this policy or our use of your information.

Related policies: Terms of Sale, Returns & Refunds, and Affiliate Terms.