Research use only. Not for human or veterinary use. Sold for in-vitro laboratory research. Purchasers must be 21+.

Strand Aminos
Free shipping on orders over $150Buy 2 vials −5% · Buy 3+ −10%, applied automaticallyShips in 1 business dayEarn 1 Strand Point per $1 with an accountCheck available COAs by lotFree shipping on orders over $150Buy 2 vials −5% · Buy 3+ −10%, applied automaticallyShips in 1 business dayEarn 1 Strand Point per $1 with an accountCheck available COAs by lotFree shipping on orders over $150Buy 2 vials −5% · Buy 3+ −10%, applied automaticallyShips in 1 business dayEarn 1 Strand Point per $1 with an accountCheck available COAs by lotFree shipping on orders over $150Buy 2 vials −5% · Buy 3+ −10%, applied automaticallyShips in 1 business dayEarn 1 Strand Point per $1 with an accountCheck available COAs by lot

Order support

Returns & refunds

Effective September 23, 2026 · Strand Labs. Clear steps for cancellations, delivery issues, and quality claims.

Start with your order

Open the claim link on your Strand Aminos order page, or email support@strandaminos.com with your order number and a description of the issue. Include the affected item, quantity, and lot number where relevant. For damage, a broken seal, an incorrect item, or missing contents, attach clear photos of the parcel, its label, and the items received.

Keep the packaging while we review the issue. Do not send products back without instructions. This policy works with our Quality Guarantee and Terms of Sale.

Cancellations before dispatch

Request cancellation or an address correction promptly. An eligible order cancelled before dispatch receives a full refund to the original payment method where possible. If the parcel is already in transit, we may be unable to intercept it. Rights relating to a shipping delay remain available even if a tracking number has been created.

Damage, incorrect items, or missing contents

Report these issues within 7 days of delivery. We review the order and photo evidence and provide a replacement or full refund for an approved claim under the Quality Guarantee. No return shipment is needed for these claims.

Delivery problems

  • Lost in transit: contact us after 10 business days without tracking movement. We arrange a reshipment, or a refund if the item is out of stock.
  • Marked delivered but not received: report the issue within 7 days of the delivery scan. After a carrier trace, the Quality Guarantee provides one courtesy reshipment with a signature required.
  • Refused, undeliverable, or incorrectly addressed parcels: once the parcel returns to us, we refund the order less outbound and return shipping charges. Contact us if the error was ours so we can review the appropriate remedy.

Purity or lot-document disputes

Contact us within 30 days of delivery and provide an independent laboratory report identifying the same product and batch. If we confirm a mismatch with the published COA specification, we refund the order in full and withdraw the batch from sale. A review may require additional documentation.

Change-of-mind returns

After dispatch, we do not accept returns because you changed your mind or selected the wrong compound. Products that have left our facility do not re-enter inventory. This restriction does not exclude claims for a defect, our error, or rights required by law.

Review and refund timing

We aim to reply within 1 business day and resolve straightforward claims within 3 business days. Carrier investigations and laboratory reviews can take longer; contact support@strandaminos.com for a status update. Reporting windows help us investigate promptly and do not remove statutory rights.

Approved refunds go to the original payment method where possible. If that method cannot accept a refund, we arrange an appropriate alternative with you. You do not have to accept store credit instead of a refund owed to you. A claim marked approved does not itself mean the funds have arrived.

When Zelle is offered, the same policy applies. We aim to issue an approved refund to the originating account within 5 business days or contact you to arrange an alternative. Your bank or payment provider may need additional time to make funds available.

Delayed shipment

If we cannot ship in the promised time, we will tell you about the delay and offer the choice of agreeing to a revised shipping date or cancelling for a prompt refund of the unshipped items and applicable shipping charges. If the required consent cannot be obtained, we will cancel and refund the unshipped portion.

Need help accessing an order?

Use your account, the guest-order link provided with your order, or email support@strandaminos.com. Do not email payment credentials or identity documents with a claim. Strand Labs operates Strand Aminos in Winter Springs, Florida, United States.